Terms and Conditions

YHA China is a registered company limited by guarantee trading as YHA whose registered office is at Room 3606, Tower A, Victory Plaza, number103 Tiyuxi Road, Guangzhou, China and referred to in these terms and conditions as 'YHA', 'we' or 'us'.

1.Room is charged on room basis; Dormitory is charged per bed booked. 

2.Member rate is applicable to hosteller(s) with valid membership card which must be presented on arrival. Those who booked for member rate without proof will be asked to pay the difference in price.

3.Some hostels operate seasonal rates. Details will be shown at the time of booking.

4.Dormitory in general is for single sex but mixed dormitory is available in some hostels. If you have concerns about dormitory arrangement, please make a note in the Remarks column.

5.Please pay attention to "until what time your booking is held" per hostel. If you anticipate late arrival or experience delay, please advise the hostel as soon as possible. Unclaimed booking of no advance notice may be released after aforementioned time.

6.Allocation of room/bed is at sole discretion of the hostel management.

7.Hosteller(s) is/are requested to check in after 1400 hrs and check out before 1200 hrs. Early check-in and late check-out may incur sub-charges.

8.Accompanied child may incur charges for extra bed/room as the hostel management sees fit. 

9.As youth hostels are established to facilitate communications of young travelers, the amenities they have to offer and self-help services they encourage are primarily intended for young people. Your chosen hotel reserves the right to adjust your booking at its discretion if a specific type of room (e.g. shared rooms) is considered inappropriate for you to stay in.

10.Your ID and a valid phone number will be requested in the booking. We therefore disclaim all liability and responsibility for any incidents (e.g. failure to check in) or losses caused to you due to false or incomplete information, neither will we consider any claim for compensation or refunds. 

11. A booking is usually held until a certain time before your arrival and it varies from hostel to hostel. Please check the hostel page for more information. In case of late arrival please inform your chosen hostel as soon as possible, as otherwise your chosen hostel reserves the right to cancel your booking. 

12. Generally, check-in begins at 14:00 and check-out is until 12:00. For any requests of an early check-in or a late check-out, an additional fee, which may vary from hostel to hostel, will be charged. Please refer to the page of your chosen hostel for more information.

13. If your chosen hostel fails to offer your confirmed accommodation, we will work with the hostel to arrange comparable rooms for you or offer you a free room upgrade. The difference in cost, the maximum of which will be equivalent to the cost of your first night's stay of the original booking, will be borne by us. If your chosen hostel fails to offer you any alternate rooms, we will help to make a booking at a comparable hotel nearby and pay the price difference, the maximum of which will be equivalent to the cost of your first night's stay of the original booking.

14.In the event that you arrive at your chosen hostel before the final check-in time and it fails to offer you any accommodation for your confirmed booking, please call YHA China on 020-87513731 or send an email to service@yhahcina.com. If you do not contact YHA China before choosing to stay at another accommodation, we will consider that you agree on and raise no objection to the cancellation of your booking. In this case, the price difference of your alternate accommodation shall be borne by you and the full payment of your original booking will be refunded to your original payment method within 7 business days of the date your refund request is approved.